Shipping policy
Shipping Information
In a nutshell:
Shipping within the U.S. only. We do not offer international shipping at this time.
Free Standard Shipping on all U.S. orders of $89.90 or more.
Fast dispatch. Most orders are shipped within 1–2 business days.
Easy tracking. Track your order anytime via your account or email confirmation.
Two shipping options available at checkout: Economy and Standard.
Estimated delivery times: Economy (3–7 business days) / Standard (5–11 business days). Times are estimates and not guaranteed.
Shipping Rates: Economy at $11.68**; Standard at **$8.68 (Free Standard for orders over $89.90).
Detailed Policy:
Fulfillment Location: Your order is packed and shipped via our dropshipping application partner to ensure faster delivery.
Phone Number: Please provide your phone number at checkout. The courier may contact you via phone or email if any delivery issues arise.
Delivery Estimates: Delivery times are estimates and may vary due to weather, holidays, carrier delays, or peak shopping seasons.
No P.O. Boxes: We do not ship to P.O. Box addresses.
Address Changes: Shipping addresses can only be changed before the order is dispatched. Once shipped, the address cannot be updated.
Shipping Fees: Shipping fees are non-refundable once an order has been shipped.
Incorrect Address: If a package is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any reshipping costs.
Lost or Damaged Items: If your package arrives damaged or is lost in transit, please contact us immediately with photos. We will investigate and issue a replacement or refund as quickly as possible.
Pre-orders & Backorders: Pre-ordered or out-of-stock items will be shipped on a first-come, first-served basis as soon as they become available.
Contact Information:
Business Name: Goldie Accompany Agency INC
Business Address: 1060 High St, Jackson, MS 39202, USA
Customer Service Email: support@coldduck.shop
Customer Service Phone: (662) 257-3963
While this may sound like a lot, we rarely experience shipping issues and are always here to help!