Absolutely not! You can breeze through checkout as a guest. However, if you create an account, you'll get superpowers like tracking your order in one click, saving your favorite bottoms for later, and having a speedy checkout next time. It's totally up to you!
It's as easy as pie! Just click the "Account" icon at the top right corner of our site, hit "Sign Up", and enter your email and a password. We'll send you a welcome email to get you started. Bonus: you'll be the first to know about our new drops!
We've made it super simple! Just find your favorite style (think: that perfect pair of trousers or comfy leggings), pick your size and color, and hit "Add to Cart". When you're ready, click the cart icon, fill in your shipping details, choose your payment method, and click "Complete Order". Done—we'll get your new wardrobe essentials packed and ready for you!
We accept all the major ways you know and trust. You can use your credit cards (Visa, Mastercard, American Express), PayPal, or the quick digital wallets like Apple Pay, Google Pay, and Shop Pay—so you don't even have to type in your card details every time. Your payment info is 100% secured and encrypted.
Mistakes happen, and we totally get it! If you change your mind, please shoot us an email atsupport@coldduck.shopwithin24 hoursof placing your order. We'll do our best to catch it before it flies out of our warehouse. Once it's been shipped, we can't stop it, but we can always help you with a return later.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
Check your inbox! As soon as we receive your order, we'll send you anOrder Confirmation email(make sure to check your Spam folder just in case). If we have your phone number, we'll also send you a quick text update. You can also log into your account and check your order status anytime.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.